Refund & Return Policy

We want you to love your wall art. If something isn't right, we'll make it right.

Not happy with your order? Contact us within 30 days of delivery for:

• A replacement print
• A full refund
• Store credit

We'll always help with:

• Damaged items: Arrived broken, torn, or damaged
• Print defects: Smudges, streaks, or quality issues
• Wrong order: Received the wrong size, frame, or image
• Shipping damage: Package arrived damaged

We can't offer refunds for:

• Low-resolution source: If your uploaded photo was low resolution, the print will reflect that. We show quality indicators during ordering.
• Color variations: Minor color differences between screen and print are normal due to monitor calibration and printing processes.
• Change of mind: "I don't like it anymore" after receiving a correctly fulfilled order.
• Incorrect address: If you provided the wrong address and the package was delivered there.

If you're in the EU/EEA, you have the right to cancel within 14 days of receiving your order, even without a reason.

However, because our products are custom-made to your specifications (your uploaded photo, your chosen size and frame), the standard 14-day withdrawal right does not apply once production has begun.

You can cancel before production starts for a full refund.

• Contact us at returns@upscaleprint.com within 30 days
• Include the information listed below
• We'll respond within 2 business days with a solution

• Refund method: Same payment method used for purchase
• Processing time: 5-10 business days after approval
• Shipping costs: Original shipping is refunded for defective/damaged items

Order hasn't shipped yet? Contact us immediately at support@upscaleprint.com. If production hasn't started, we'll cancel and refund in full.

Response time: Within 2 business days